FAQ

Frequently asked questions and answers

"StandardFusion spent time with us to make sure the platform would meet our needs."
Mr. Goodwin, COO, SERVER@WORK

Can I backup and export my data out of StandardFusion?

StandardFusion supports portability and export of data for backup and security purposes. Any information that you put into your StandardFusion account can be retrieved at your convenience in non-proprietary, open formats.

What training options are available for customers?

StandardFusion offers live training and comprehensive support resources. Our extensive knowledge base is complete with documentation as well as answers to frequently asked questions. We're also happy to schedule additional one-on-one training as needed.

Can I cancel at any time?

Yes! You can discontinue a subscription at any time, however, there are no refunds for the current term (monthly or yearly).

Why is there a required onboarding cost?

We find that organizations who successfully complete our onboarding program have a much higher success, adoption and buy-in rates. Our robust onboarding program includes data import and training for you and your entire team.

Is StandardFusion secure?

We ensure that your data is secure using 256-bit TLS encryption. All of StandardFusion's infrastructure is hosted using physically secure, managed data centers located in Canada that meet SSAE 16 specifications. Infrastructure redundant backups are performed multiple times per day and site security and privacy are routinely audited.

How often are new features added to StandardFusion?

We are continually improving and innovating StandardFusion to be the best GRC management system available. Product improvements and updates are implemented regularly. Feel free to contact us to discuss our roadmap in detail.

What are the different types of users?

A practitioner is a user with a login account into the system, they may be configured as a read only user. A collaborator is a user that interacts with the system through external means, either through email or one of our integrations. Collaborators would typically be your control owners or action item users who would perform regular management tasks. A contact is a vendor, or employee who would interact with the system through various assessments, or communication requests.